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DES ACTEURS DE PREMIER PLAN DU SECTEUR DE L’ASSURANCE
Adler Insurance Brokers, a long-term client of Acturis and a specialist in construction risks, property and business insurance, wanted to update their existing Acturis Client Service Portal to allow both potential and existing customers to buy policies online.
In a competitive market, Adler wanted a feature rich, mobile friendly solution to best serve their clients.
Acturis provided Adler with an industry-leading Quote and Buy website, later upgrading and integrating their client service portal functionality into the site to provide maximum benefit to all of their customers.
The new website allowed Adler to provide their clients (both existing and new) with a panel of insurer quotes, integrated payment, claims reporting, online documentation and much more, presented in an Adler branded website incorporating mobile and tablet support as standard.
Acturis and Adler Insurance Brokers worked in partnership to design a web service that allows property owners, landlords and property agents to trade and communicate with us at any time of the day or night. This has led to an improved customer dialogue, increased loyalty and a more informed customer who looks beyond price.
I believe that our partnership with Acturis will continue to bring innovation and efficiency improvements to our business and ultimately make our client’s insurance experience better.
Neil Thomsett, Group Resources Manager of Adler Insurance Brokers Ltd
In early 2015, MS Amlin wanted to expand its product offering in to the SME market, and were looking to take advantage of the growing trend for electronic trading and distribution of these product classes. MS Amlin wanted an industry-leading multi-channel platform to maximise product distribution, without compromising on underwriter flexibility and MS Amlin’s focus on broker service.
MS Amlin and Acturis worked closely together to develop an integrated Commercial Combined etrade package, taking only 5 months from kick-off to go-live. This made use of Acturis’ enhanced referral solution, giving MS Amlin underwriters direct contact with Acturis brokers, allowing them to review and write non-standard business. Building on the successes of this development, further products, Property Owners, Shops and Fleet, have been launched with these also being distributed through the new MS Amlin broker portal, ePlace. MS Amlin have continued to invest in and improve the products to keep pricing and underwriting as accurate as possible.
In September 2007, LV= selected Acturis as its technology partner for its Commercial Lines Broker Division. At the time LV= were starting their Commercial Lines operation and the premium transacted by the division was zero.
Part of the success of the division has been developing a strong partnership with Acturis. This has allowed LV= to exploit new possibilities using e-commerce and allowed them to move aggressively into Commercial Lines. The multi-channel solution consists of the following key areas:
Acturis and LV= have worked in partnership to design a market leading, multi-channel, e-commerce distribution platform for Commercial Lines allowing brokers to choose how and when they wish to trade with LV=. Brokers are able to switch from one channel to another without re-iterating/re-keying, and this can be easily managed at the back end by LV= users. The result of this is high customer satisfaction from a larger proportion of the broker market, as they are not forced to trade via a single channel, as well as an efficient trading model for LV=.
AXA is one of the largest General insurers in the UK. At the end of 2010, as part of their strategic plan, AXA began to accelerate their digital multichannel distribution programme in SME Commercial Lines.
This included the development and hosting of a portfolio of commercial lines etrade products and the delivery of these products:
The pace and digital trajectory AXA set out to achieve, meant that many of the delivery timelines were under 9 months – significantly quicker that previous deliverables.
AXA and Acturis approached the strategy using the Acturis SaaS platform to expedite delivery of the solution using dedicated teams at both AXA and Acturis. The initial solution “AXA Connect” was successfully launched within 4.5 months in February 2012.
A series of further enhancements followed quickly thereafter including:
At all times the team utilised Acturis’ expertise and understanding of the software house market and developed a practical approach aimed at making use of existing infrastructure and functionality and ‘not reinventing the wheel’.
In 2016, Home & Legacy was looking to refresh its existing High Net Worth platform solution for brokers. They wanted a rapid, clean, and streamlined solution to make it easy for users to take advantage of their existing panel of insurers, whilst at the same time expanding the functionality available to brokers.
Home & Legacy and Acturis worked together to design a brand new website solution (Home & Legacy Online) to take advantage of the existing Acturis Connect functionality built into the HNW product. This allowed the website to communicate directly with the underlying rating engine, returning a full panel of quotes in under 2 seconds – a 60% reduction when compared to the existing solution. In addition, Home & Legacy Online also supports multiple payment methods, web chat, claims and policy overview, and Home & Legacy plans to make MTA and Renewal functionality available to brokers later in 2017.
Our new digital platform has taken us to the forefront of high net worth insurance e-trade. Enabling our brokers to experience a quick and easy quote journey, whilst knowing they will receive a quote on at least 96% of risks, is a remarkable achievement
Barry O'Neill, Managing Director of Home & Legacy
In 2006 Acturis and RSA successfully implemented a complete suite of SME products traded both on the Acturis system and through the RSA Online broker web portal. Since then, RSA and Acturis have continuously been improving these products to extend the underwriting footprint, improve pricing and enhance the service offering.
As part of RSA’s successful strategy of implementing deals with individual brokers, RSA needed Acturis to provide a tool which allowed RSA to rapidly implement these deals outside of the core rating algorithm. This tool would allow RSA to make the changes without risk, and without a build and test cycle.
Acturis and RSA worked together to design and implement a tool which allows products to flex in terms of premium, commission and endorsements functionality without the need for any core algorithm changes. The tool is now widely used for the RSA broker base.
Jeff McCracken, Sales and Marketing Director at Acturis said, “Acturis and RSA have built a strong relationship over many years, and together we’ve implemented twelve products across property, liability, motor and speciality lines. We continue to innovate with RSA and the deals tool is a great example of how Acturis technology can enable our customers’ business.”
Being able to quickly efficiently and safely implement deals through the Acturis tool allows RSA to be responsive to our brokers’ needs without risk, meaning we can focus on building our distribution without being limited by release cycles or implementation resource.
Alistair Caird, eBusiness Consultant
ICB Group is ranked amongst the top 20 Independent brokers in the UK. With a diverse book of business and services they need a back office system they can rely on, with the flexibility to allow them to manage their business effectively. Customer service and long term excellent working relationships are key to their success.
ICB Group have used the Acturis solution for 10 years with great success. The flexibility to move with the times and push the boundaries of technology have enabled ICB to take full advantage of this to deliver an unrivalled service to their customers. Acturis’ ability to migrate acquisitions seamlessly aids the consolidation of purchased business to maximise the potential of the acquired business.
When we chose Acturis as our system provider we were looking for a solution we could rely on that would allow us to focus on the growth of our business. Acturis have proven that their Software as a Service model allows them to manage the system effectively, allowing us to concentrate on running our business.
Richard Bevins, Director
Following a sustained period of growth for the business, M&P Insurance Solutions had a need to modernise and standardise their technology. A flexible solution with the scalability to assist continued growth was essential. The ability to migrate information form their previous bespoke solution was also key to the success of any technology change.
Following detailed analysis of the existing M&P solution Acturis managed a full migration to the new platform. A full data migration enabled the redesign of client facing documentation and additional efficiency and automation to be introduced to the business. Integration of post code functionality, secure credit card processing and premium finance streamlined the customer journey to pass the system benefits on to the brokers customers.
Having worked with a custom built solution previously it was vital for M&P to find a technology partner with the flexibility, scalability and resilience to provide a solution that met our requirements. Acturis worked with us throughout the migration process to ensure our requirements were met by the new system
Chris Mould, Managing Director of M&P Insurance Solutions
Established more than 30 years ago, BPW is one of the largest independent insurance brokers based in South Wales. A specialist in commercial insurance, it provides cover for a broad range of risks including Motor Trade, Fleet, Liability, and Property Owners. BPW had a long term relationship with their previous provider which had resulted in multiple manual processes through the years.
Acturis provided a seamless migration from BPW’s previous provider enabling them to embrace the additional risk data capture processes available through Acturis. Adoption of integrated e-trading and automated document production has seen significant efficiency gains within the business.
We are delighted to have moved our system to Acturis. The benefits are already apparent; in a competitive environment we need a modern transactional system with an IT partner that has the flexibility and innovation to help our business stay one step ahead of the market and continue to grow. I’m confident Acturis will make a real difference to our business.
Paul Wiggins ACII Chartered Insurance Broker, Managing Director of BPW Insurance Services
After a number of years with their previous software provider Wrightsure were looking for a partner who could provide a modern technology solution to increase efficiency and enhance customer communications through full risk data capture and structured documentation. Access to integrated e-trade products to reduce double keying could also increase efficiency.
Through the Acturis Software as a Service solution Wrightsure now have an industry leading Policy Administration system allowing full risk capture on all risks from micro SME to complex commercial haulage fleets. Access to the largest panel of e-trade products and insurers allows their staff to focus more time on large more complex risks where Wrightsure specialise, whilst providing a first class service to the SME sector.
We pride ourselves on providing the highest degree of service and value to our clients. Our business has grown significantly over recent years and to move the business forward whist remaining committed to our values we needed a robust and modern transactional system and an IT partner that has the flexibility and innovation to help our business stay one step ahead of the market. I’m confident that this partnership will make a real difference to our business going forward.
David Graham, Managing Director of Wrightsure
QBE wanted a partner who could bring their experience and expertise in SME etrade solutions to provide an industry leading offering across multiple channels to help them achieve their ambitions within the sector.
Acturis worked with QBE to create a suite of etrade products that could be distributed across the market through multiple channels including the FastFlow extranet, Acturis and I-market. Integrated referral processes enabled QBE to lead the way in accommodating business that would not traditionally be e-tradable.
QBE had ambitions to become a leading insurer in the UK SME sector. Working in partnership with Acturis has helped us realise these ambitions by providing an industry leading multi-channel distribution solution.
Dave Greaves, Head of SME and Fastflow at QBE
NIG needed a solution to allow them to trade with their brokers in the most efficient way, regardless of channel or software provider. The ideal solution would show a demonstrable increase in efficiency, reducing costs, time and errors. Their aim was to become the market leading proposition in commercial e-trade.
Acturis created a multi-channel distribution solution with a single instance of each product being distributed to Acturis users, an industry leading extranet and third party software houses via i-market and Acturis Connect. The project was delivered on time and budget and saw 90% of NIG’s extranet users migrate voluntarily within the first 3 months.
We didn’t know what market leading looked like – we needed an experienced trusted partner to help us along that path. Acturis with its cloud based SaaS capability and focus on the insurance industry provided us with the answer and NIG is now yet again the leading e-trade insurer
Jaime Swindle, Director of e-Trade NIG
Following a number of acquisitions and with ambitious growth plans Alan & Thomas needed a system that would allow them to consolidate their existing business whilst giving them the flexibility and scalability to grow their business both organically and through further acquisition.
Acturis migrated an initial 70 users across four branches in to a single multi-office Acturis entity. Individual accounting offices for US Dollars and Euros allows Alan & Thomas to efficiently manage their UK and overseas business on a single platform whilst giving them the flexibility to continue their expansion.
Our aim is to create a large office hub footprint in the south of England. As we bring new businesses and teams of people into our growing family, it is essential that we utilise the best technology in the marketplace to accommodate our current and future needs. The cloud-based proposition that Acturis delivers will enable us to maximise efficiencies without compromising on customer service and I am confident that we have the right technology partner on board
Alan & Thomas Chief Operating Officer, Stewart King
NPA Insurance Broking Group sought a single platform to consolidate their business across multiple sites from a number of legacy platforms. Data and process efficiency were key factors to drive their business growth.
Acturis provided a solution for both Commercial and Personal lines business including migrations from three legacy systems in to a single instance with consistent data, processes and documentation. The extensive adoption of e-trade has further enhanced the business benefits of using Acturis.
Working with Acturis has proven that it is possible to consolidate multiple business sources in to a single instance to drive growth and efficiency. Acturis have delivered on their promises to allow NPA to focus on their day to day business. Access to the largest e-trade panel in the market has allowed us to drive further efficiency through the business
Richard Bigden, Operations Manager, NPA Insurance Broking Group
Lark Group, one of the UK’s top 40 insurance brokers were looking to modernise their Commercial business processes to drive efficiency and maximise the benefits available through e-trade and process automation. Reducing duplication whilst retaining a recognisable brand, focussed on traditional customer service and value, to build a lasting relationship with both customers and business partners was key. Having worked with their previous provider for a number of years Lark sought a partner with a clear vision of the future and a similar ethos, focussed on experience, professionalism and integrity.
Following an extensive dialogue, Acturis worked closely with Lark throughout the tender process to establish the maximum benefits that could be provided to the broker through best use of a broking system whilst establishing that Acturis was the ideal fit for their business. Key to the success of the transition was the extended implementation and roll out process across Lark’s locations to minimise the impact on the day to day operation of the business.
After undertaking a comprehensive tender exercise we selected Acturis for their proven ability to deliver measurable processing efficiencies for Commercial business. We worked closely with the Acturis project team to deliver a phased roll out across our offices, allowing us to manage the process in a controlled manner, minimising disruption and allowing our staff to continue to focus on their main objectives. We now look forward to maximising the benefits available through the efficiencies of the system.
Carl Brown, Finance Director of Lark Group
After 30 years of using their previous legacy system, Thomas Carroll Group sought a partner who could provide a modern solution for their entire Insurance and Risk Management business with a proven track record and a continual program of investment and a clear roadmap of future development. Migration of the legacy data would be key to the efficiency a new system could bring.
Following an extensive selection process, Thomas Carroll selected Acturis to provide an end to end solution for the Insurance and Risk Management divisions. A full migration of clients, policies, claims and risk information for both commercial and personal lines business minimised the business interruption and enable Thomas Carroll Group to realise efficiencies faster after the switchover process. Acturis successfully migrated and supported over 100 users across 4 locations in a single go-live.
After having such an established relationship with our previous systems provider it was critical that we could work with our preferred provider to make the transition as smooth as possible whilst enabling additional functionality and efficiency for our business. Acturis performed a full migration from our legacy system, including risk information for both commercial lines and personal lines business to minimise the impact on the team within the business to allow them to focus on their job of Insurance Broking
Rhys Thomas, Thomas Carroll Managing Director
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